Politique d’expédition

OUR SHIPPING POLICY

Fast & Reliable Delivery via Amazon Logistics
To provide the best possible experience, BubblePanda partners with Amazon Fulfillment (MCF). This means your order is stored, packed, and shipped from a local Amazon warehouse in the United States or Canada, ensuring the highest standards of speed and safety.

Shipping Coverage & Delivery Times

• United States: We ship to the Continental U.S. (excluding P.O. Boxes and APO/FPO).

• Canada: We ship to all provinces. Orders are fulfilled directly from our Canadian warehouses, meaning NO customs duties for our Canadian families.

• Standard Shipping: Typically takes 3-5 business days after processing.

• Processing Time: Most orders are processed within 1-2 business days. Please note that we do not ship on weekends or public holidays.

Shipping Rates & Free Shipping Thresholds

• United States:

  • FREE Standard Shipping on orders over $49 USD.

  • Flat Rate of $6.99 USD for orders under $49 USD.

  • Expedited Shipping: Available for a flat fee of $12.99 (USD) regardless of order value.

• Canada:

  • FREE Standard Shipping on orders over $59 CAD.

  • Flat Rate of $9.99 CAD for orders under $59 CAD.

• • Expedited Shipping: Available for a flat fee of $18.99 (CAD) regardless of order value.

Tracking Your Order
Once your order is handed over to the carrier, you will receive an automated email with a tracking number. You can use our [Track Your Order] page to monitor your package's journey in real-time.

OUR RETURN & REFUND POLICY

30-Day Happiness Guarantee
We want you and your little one to be 100% happy with your BubblePanda essentials. If for any reason you are not satisfied, we accept returns within 30 days of the delivery date.

Return Conditions
To be eligible for a return, your items must meet the following criteria:

1. Unwashed & Unworn: For hygiene reasons, we cannot accept items that have been laundered or worn by a baby.

2. Original Packaging: Items must be in their original packaging with all tags still attached.

3. No Stains/Odors: Items must be free of pet hair, smoke odors, or any visible stains.

Note: Final Sale items and Gift Cards are not eligible for return.

How to Start a Return

1. Email our support team at shop@bubble-panda.com with your Order Number and the reason for the return.

2. Our team will review your request and provide you with a return authorization and the return shipping address.

3. Return Shipping Costs: Unless the item is defective or we made an error, customers are responsible for the return shipping costs. We recommend using a trackable shipping service.

Refunds
Once your return is received and inspected (usually within 3-5 business days of arrival), we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or incorrect item, please contact us immediately at shop@bubble-panda.com with photos of the product and your order number. We will prioritize sending you a replacement at no extra cost.