✦ THE BUBBLEPANDA HELP DESK

Little questions.
Clear answers.

From your first sleep sack to your next order, we've gathered the helpful details in one cozy place.

Need a hand? Say hello
FIND YOUR ANSWER

How can we help?

14 questions, 5 topics — choose a question to see the answer.
01 / YOUR ORDER

Shipping
& Orders

The little details about getting your order home.

How long will it take to get my order?

We partner with Amazon Multi-Channel Fulfillment to make delivery fast and reliable. Most orders are processed within 1–2 business days, followed by approximately 3–5 business days for standard shipping. Delivery times may vary by location and carrier.

Where do you ship?

We currently ship to the contiguous United States and all Canadian provinces. We're working toward bringing BubblePanda to more families around the world!

How much is shipping?

We offer free standard shipping on qualifying orders:

  • United States: Free on $49+ USD orders; otherwise $6.99 USD.
  • Canada: Free on $69+ CAD orders; otherwise $9.99 CAD.

Expedited shipping options are also available. Final shipping costs are displayed at checkout. See full shipping details ↗

Can I track my order?

Absolutely! Once your order ships, you'll receive a confirmation email with your tracking number. You can also follow your delivery through our Track Your Order page ↗.

02 / THE SOFT STUFF

Fabric
& Quality

Getting to know our materials and how they feel.

Why choose bamboo instead of cotton?

Our Signature Bamboo collection is crafted from viscose made from bamboo, loved for its beautifully smooth, buttery-soft feel. The lightweight, flexible fabric drapes comfortably against little ones' skin, making it a lovely option for everyday sleepwear.

Explore our fabric story ↗

What's the difference between Bamboo and Luxe Modal?

Both collections are designed with softness and comfort in mind, but each offers a different feel.

  • Signature Bamboo: 97% viscose made from bamboo and 3% spandex, with our signature buttery-soft touch.
  • Luxe Modal: 95% modal and 5% spandex, with a silky-smooth feel, subtle luster and comfortable stretch.

Both collections include thoughtfully designed sleep sack options for growing little ones. Check the individual product listing for its material composition.

Are the fabrics suitable for sensitive skin or eczema?

Our Bamboo and Modal collections are designed with soft, smooth fabrics for everyday comfort. However, every baby's skin is different, and no fabric can be guaranteed to prevent irritation or eczema flare-ups.

If your baby has eczema or known fabric sensitivities, consult your pediatrician and follow their recommended skincare routine.

03 / SLEEPY TIME

Sleep Sacks
& Safety

Practical guidance for little nighttime routines.

What does “TOG” mean?

TOG (Thermal Overall Grade) measures a textile's thermal insulation. A higher TOG generally means more warmth:

  • 0.5 TOG: A lightweight option for warmer rooms.
  • 1.0 TOG: A versatile option for moderate room temperatures.
  • 1.5 TOG: An option for cooler rooms; consider the particular garment design.
  • 2.5 TOG: More insulation for colder conditions.

The right choice also depends on clothing layers, individual comfort and the sleep environment. Explore the TOG Rating Guide ↗

What is a “Walker” sleep sack?

Our Walker Sleep Sack features separate legs and open-foot cuffs, giving active toddlers more freedom to move while awake and comfortable coverage during rest.

It's designed for growing little ones who are becoming more mobile. Always choose the correct size and ensure the neckline and openings fit properly. See the size guide ↗

How should I dress my baby under a sleep sack?

Start with your baby's room temperature and the sleep sack's TOG rating. For a 1.0 TOG sleep sack, a lightweight bodysuit or pajamas may be suitable, depending on room conditions. Cooler environments may call for warmer sleepwear layers.

Check your baby's chest or back of the neck for signs of overheating, such as excessive warmth or sweating. Avoid overdressing and never add loose blankets to an infant's sleep space.

Read the Sleep Safety Guide ↗

04 / LITTLE RITUALS

Care
& Washing

Small habits that help care for soft fabrics.

How do I wash my BubblePanda products?

A little extra care helps keep your BubblePanda favorites feeling soft:

  1. Close all zippers and turn garments inside out.
  2. Machine wash in cold water on a gentle cycle.
  3. Wash with similar soft fabrics and avoid harsh detergents.
  4. Air dry when possible, or tumble dry on low only if permitted by the garment's care label.

Always follow the care instructions for your specific product. See the complete Bamboo Care Guide ↗

Will the fabric pill over time?

Some pilling may occur with wear, washing and friction, including on soft viscose-from-bamboo and modal fabrics.

To help minimize pilling, wash garments inside out on a gentle cycle and avoid mixing them with rough items such as denim, towels or hook-and-loop fasteners.

05 / HERE TO HELP

Returns
& Exchanges

Because peace of mind matters, too.

What is your return policy?

We offer a 180-day return window from the date of delivery on eligible items.

Returned products must be unworn, unwashed, in their original packaging and have all original tags attached. Final Sale items and gift cards are excluded.

Visit our Start a Return page ↗ for the steps and complete eligibility details.

My item arrived damaged. What should I do?

We're sorry your order didn't arrive in perfect condition! Please contact our Panda Support team at shop@bubble-panda.com as soon as possible, including your order number and clear photos of the issue.

We'll review the details and help arrange an appropriate replacement or resolution.