SHIPPING & RETURNS

At BubblePanda, we want every order to arrive smoothly and every family to shop with confidence. Here's everything you need to know about shipping, returns, and exchanges.

OUR SHIPPING POLICY

Fast & Reliable Delivery via Amazon Logistics

To provide a reliable delivery experience, BubblePanda partners with Amazon Multi-Channel Fulfillment (MCF). Our orders are stored, packed, and shipped through fulfillment facilities in the United States and Canada, helping us deliver your BubblePanda essentials quickly and efficiently.

Shipping Coverage & Delivery Times

• United States: We ship to the contiguous United States, excluding P.O. Boxes and APO/FPO addresses.

• Canada: We ship to all Canadian provinces. Orders fulfilled from our Canadian warehouses do not incur cross-border customs duties.

• Processing Time: Most orders are processed within 1–2 business days.

• Standard Shipping: Typically 3–5 business days after processing.

• Expedited Shipping: Available at checkout, subject to carrier availability.

Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to location, weather, carrier delays, or peak shopping seasons.

Shipping Rates & Free Shipping Thresholds

United States (USD)

• FREE Standard Shipping: Orders of $49 USD or more.

• Standard Shipping: $6.99 USD for orders under $49 USD.

• Expedited Shipping: $12.99 USD, regardless of order value.

Canada (CAD)

• FREE Standard Shipping: Orders of $69 CAD or more.

• Standard Shipping: $9.99 CAD for orders under $69 CAD.

• Expedited Shipping: $18.99 CAD, regardless of order value.

All applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive an automated confirmation email containing your tracking information.

You can also use our Track Your Order page to follow your package's journey.

Please allow some time for tracking updates to appear after dispatch.

OUR RETURN & REFUND POLICY

180-Day Happiness Guarantee

Not the perfect fit? We've got you covered.

We want you and your little one to be 100% happy with your BubblePanda essentials. If you're not satisfied with your purchase, we accept eligible returns initiated within 180 days of the delivery date.

Return Conditions

To be eligible for a return, your items must meet the following criteria:

1. Within 180 Days: Your return request must be initiated within 180 days of delivery.

2. Unwashed & Unworn: Items must not have been worn, used, or laundered.

3. Original Packaging: Items must be returned in their original packaging with all original tags attached.

4. No Stains or Odors: Items must be free of pet hair, smoke odors, visible stains, or other signs of use.

Please Note: Gift cards and items marked as "Final Sale" are not eligible for return.

How to Start a Return

Step 1: Contact Our Support Team

Email shop@bubble-panda.com with your order number, the item(s) you wish to return, and the reason for your return.

You can also visit our Start a Return page for detailed instructions.

Step 2: Receive Return Authorization

Our Panda Support team will review your request and provide return authorization and shipping instructions if your return is approved.

Please wait for authorization before shipping your items.

Step 3: Ship Your Return

Carefully package your items and send them to the return address provided by our support team.

Return Shipping Costs:

• For changes of mind, incorrect size selections, or personal preferences, customers are responsible for return shipping costs.

• For confirmed defective, damaged, or incorrect items resulting from our error, BubblePanda will cover the applicable return shipping costs.

We recommend using a trackable shipping service.

Refunds

Once your returned items arrive, our team will inspect them to ensure they meet our return conditions.

• Inspection Time: Typically 3–5 business days after the return arrives.

• Refund Method: Approved refunds are issued to your original payment method.

• Refund Timeline: Refunds typically appear within 5–10 business days after processing, depending on your bank or payment provider.

You will receive an email confirmation once your refund has been processed.

Original shipping fees are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

EXCHANGES

Need a Different Size or Style?

We understand that little ones grow quickly!

The fastest way to get the right size, color, or style is to return your original item in accordance with our return policy and place a new order for the product you prefer.

If you need help choosing the right fit, our Panda Support team is always happy to assist.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Something Not Quite Right?

We're sorry if your BubblePanda order didn't arrive in perfect condition.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at shop@bubble-panda.com.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos showing the damage, defect, or incorrect item.

Our team will review your request and help arrange an appropriate replacement or other resolution at no additional cost when the issue is confirmed.

NEED HELP?

Our Panda Support team is here to make your experience as smooth as possible.

Email: shop@bubble-panda.com

Helpful Links:

• Track Your Order

• Start a Return

• Frequently Asked Questions

Thank you for choosing BubblePanda and letting us be part of your little one's growing journey.

With love,

The BubblePanda Team 🐼

Nothing in this policy limits your rights under applicable consumer protection laws.