SHIPPING & RETURNS POLICY

At BubblePanda, we believe every little one deserves comfort, and every parent deserves peace of mind. From fast, reliable shipping to our 180-Day Happiness Guarantee, we're here to make your shopping experience as easy and worry-free as possible.

1. OUR SHIPPING POLICY

Fast & Reliable Delivery via Amazon Logistics

To provide a smooth and reliable delivery experience, BubblePanda partners with Amazon Multi-Channel Fulfillment (MCF).

Our products are stored, packed, and shipped through Amazon's fulfillment network in the United States and Canada, helping us deliver your favorite BubblePanda essentials quickly and efficiently.

Shipping Coverage

We currently deliver to the following destinations:

• United States: We ship throughout the contiguous United States (excluding P.O. Boxes and APO/FPO addresses).

• Canada: We ship to all Canadian provinces. Orders fulfilled from our Canadian warehouses do not incur cross-border customs duties.

We're working hard to bring BubblePanda to even more families around the world!

Processing & Delivery Times

We aim to get your BubblePanda essentials to you as quickly as possible.

• Order Processing: 1–2 business days.

• Standard Shipping: Approximately 3–5 business days after processing.

• Expedited Shipping: Available at checkout for customers who need faster delivery, subject to carrier availability.

Please note:

• Business days exclude weekends and public holidays.

• Delivery estimates may vary depending on your location, carrier operations, weather conditions, and seasonal demand.

• During holidays or peak shopping periods, processing and shipping may take slightly longer.

Shipping Rates & Free Shipping

United States (USD)

• FREE Standard Shipping: Orders of $49 USD or more.

• Standard Shipping: $6.99 USD for orders under $49 USD.

• Expedited Shipping: $12.99 USD, regardless of order value.

Canada (CAD)

• FREE Standard Shipping: Orders of $69 CAD or more.

• Standard Shipping: $9.99 CAD for orders under $69 CAD.

• Expedited Shipping: $18.99 CAD, regardless of order value.

All applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

You can follow your package's progress anytime through our Track Your Order page.

Please allow some time for tracking information to become available after your order has been dispatched.

2. OUR RETURN & REFUND POLICY

180-Day Happiness Guarantee

Not the perfect fit? We've got you covered.

We want you and your little one to love every BubblePanda moment. That's why we offer a 180-Day Happiness Guarantee on eligible purchases.

If you're not completely satisfied with your order, you may request a return within 180 days of the delivery date, provided the items meet our return conditions.

Return Eligibility & Conditions

To qualify for a return, items must meet all of the following requirements:

1. Within 180 Days: Your return request must be initiated within 180 days of delivery.

2. Unwashed & Unworn: Items must not have been worn, used, or laundered.

3. Original Packaging: Items must be returned in their original packaging.

4. Tags Attached: All original product tags must remain attached.

5. Clean Condition: Items must be free from stains, odors, pet hair, or other signs of use.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards.

• Products marked as "Final Sale."

• Items that do not meet the return conditions above.

How to Start a Return

Returning your BubblePanda items is simple.

Step 1: Contact Our Support Team

Email shop@bubble-panda.com with:

• Your order number.

• The item(s) you wish to return.

• The reason for your return.

You can also visit our Start a Return page for instructions.

Step 2: Receive Return Instructions

Our Panda Support team will review your request and provide a Return Authorization and shipping instructions if your return is approved.

Please wait for authorization before sending your items back.

Step 3: Ship Your Return

Carefully package your items and ship them to the return address provided by our support team.

We recommend using a trackable shipping service such as USPS, UPS, or another reliable carrier.

Return Shipping Costs

• Change of Mind, Wrong Size, or Personal Preference: Customers are responsible for return shipping costs.

• Damaged, Defective, or Incorrect Items: BubblePanda will cover the applicable return shipping costs when the issue is confirmed to be our error.

Original shipping charges are generally non-refundable unless the return results from a mistake on our part or applicable law requires otherwise.

Refund Processing

Once we receive your returned items, our team will inspect them to confirm they meet the return conditions.

• Inspection: Typically completed within 3–5 business days after your return arrives.

• Refund Method: Approved refunds are issued to your original payment method.

• Refund Timeline: After processing, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

You'll receive an email confirmation once your refund has been processed.

Please note that your financial institution may require additional time to reflect the credit in your account.

3. EXCHANGES

Need a Different Size or Style?

We understand that little ones grow quickly!

If you'd like a different size, color, or style, the fastest way is to return your original item in accordance with our return policy and place a new order for your preferred product.

This allows you to secure your desired item without waiting for your original return to be processed.

For assistance, feel free to contact shop@bubble-panda.com.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Something Not Quite Right?

We're sorry if your order didn't arrive in perfect condition.

If you receive a damaged, defective, or incorrect item, please contact our Panda Support team as soon as possible.

Email shop@bubble-panda.com with:

• Your order number.

• A brief description of the issue.

• Clear photos showing the damage, defect, or incorrect item.

Our team will review the details and help arrange an appropriate replacement or other resolution at no additional cost when the issue is confirmed.

Please do not discard damaged or incorrect items until our support team has provided instructions.

5. QUESTIONS OR NEED HELP?

We're always happy to help!

Whether you're checking on an order, choosing the right size, or requesting a return, our Panda Support team is here for you.

Customer Support: shop@bubble-panda.com

Helpful Links:

• Track Your Order

• Start a Return

• Frequently Asked Questions

Thank you for choosing BubblePanda and letting us be part of your little one's growing journey.

With love,

The BubblePanda Team 🐼

This policy does not limit any rights customers may have under applicable consumer protection laws.